CHARLOTTE – Charlotte’s test of the newest remote measurement and reporting technology for water meters has proved successful at explaining water bills – and restoring confidence in the system itself.
But the sophisticated, new electronic telemetry equipment is posing a new challenge for Charlotte-Mecklenburg Utilities staff, which must interpret almost too much information on customer water accounts, according to Regina Cousar, the utility’s continuous improvement officer. The engineer sat down at the utility’s main headquarters off Billy Graham Parkway recently to summarize the results of two pilot projects.
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